General Questions
What is a U2ME™ Code?
A U2ME™ Code is a smart QR code tag you attach to your valuable items — phones, laptops, luggage, keys, and more. When a finder scans the code, they can instantly contact you without ever seeing your personal information. It's your best shot at getting lost items back.
How does it work?
It's three simple steps:
- Get U2ME™ Codes — Order printable (instant PDF) or laminated (shipped to your door)
- Attach them — Place codes on your phone, laptop, luggage, or anything valuable
- Relax — If your item is ever found, the finder scans the code and the U2ME™ system immediately notifies you by email, text, and voice call
Do finders need to download an app?
No — and that's one of the most important things about U2ME™. The finder simply scans the QR code with any smartphone camera (built into iPhone and Android). A web page opens immediately — no download, no account, no friction. This dramatically increases the chance that someone will actually use it to contact you.
Is my personal information safe?
Absolutely. Your phone number, email address, and personal contact details are never shown to the finder. All communication is routed through U2ME's secure system. The finder only sees what you chose to display during setup (like a first name or item label) and any reward amount you set. Your privacy is protected at every step.
How long does my U2ME™ Code stay active?
Every U2ME™ Code is active for 3 years from the date of purchase — and this is a one-time purchase, not a subscription. You own it for 3 years, no recurring fees. We'll send you a reminder before expiration so you can renew if you'd like and update your contact information at the same time.
Products & Pricing
What's the difference between Printable and Laminated U2ME™ Codes?
🖨️ Printable — $9.99
- Instant PDF download
- 2 sizes: U2ME Card & U2ME Mini
- Print unlimited copies
- Available worldwide
- Great for immediate protection
- DIY lamination recommended
✨ Laminated — from $14.99
- Professionally laminated
- 2 sizes: U2ME Card & U2ME Mini
- Corner-rounded, premium finish
- Peel & stick adhesive back
- Ships in 1-2 days, arrives in 3-5
- US & US Territories only
💡 Pro tip: Need codes right now for an upcoming trip? Order printables for instant protection, then order laminated for the premium look and feel.
What sizes do U2ME™ Codes come in?
Every order includes both sizes:
The U2ME Card is perfect for phones, laptops, and luggage. The U2ME Mini is ideal for smaller items like keys, wallets, and chargers. Note: the laminated U2ME Card fits inside a standard credit card lamination envelope — the printed code inside is the same proportions as the printable version.
| Product | Size Name | Description | Exact Dimensions |
|---|---|---|---|
| Laminated | U2ME Card | Credit card sized | 3.370" × 2.125" |
| Laminated | U2ME Mini | Postage stamp sized | 1.22" × 1.50" |
| Printable | U2ME Card | Credit card sized | 1.87" × 3.06" |
| Printable | U2ME Mini | Postage stamp sized | 1.0" × 1.26" |
How many codes come in an order?
Printable: One $9.99 purchase gives you up to 3 unique codes. Each code can have its own color and label (for example: "My iPhone," "Travel Bag," "Camera"). All 3 share the same owner and emergency contact info. Each code prints with both U2ME Card and U2ME Mini sizes, and you can print unlimited copies.
Laminated: Choose from 1 to 6 codes per order. Each code includes both the U2ME Card and U2ME Mini sizes. All codes in one order share the same owner and emergency contact info, but each can have its own personalized color and label.
Laminated: Choose from 1 to 6 codes per order. Each code includes both the U2ME Card and U2ME Mini sizes. All codes in one order share the same owner and emergency contact info, but each can have its own personalized color and label.
💡 Thinking about codes for your whole family? If everyone is comfortable sharing the same emergency contacts, one order can work for multiple people. If family members want their own independent contacts, separate orders make sense. There's no wrong answer — it depends on your situation.
What does the reward amount mean?
The reward amount is displayed on the found page when someone scans your code. It's an incentive for honest finders — and a real motivator for anyone who might otherwise be tempted to keep the item. Available amounts are $25, $50, $100, or a custom amount. Rewards are optional but we highly recommend setting one, especially for expensive items.
Important: U2ME does not collect, process, or facilitate reward payments. The actual exchange is entirely between you and the finder — U2ME just displays the amount on the found page.
Important: U2ME does not collect, process, or facilitate reward payments. The actual exchange is entirely between you and the finder — U2ME just displays the amount on the found page.
Any tips for getting the most out of printable codes?
Yes! Here's how to make your printables as good as the laminated version:
- Laser printer: Toner holds up much better when wet than inkjet ink
- Laminate it: Take it to FedEx Office (Kinkos) or any office supply store. Ask them to laminate and corner-round the edges for that professional finish
- DIY waterproofing: Cut a piece of clear packaging tape to size — the width is already perfect, just cut the length to extend about ¼" to ½" above and below the code
- Attaching: Use packaging tape for most surfaces, super glue for a more permanent bond
- Lost your PDF? Email support@getu2me.com with your order info — we keep your codes on file
Do you offer bulk or corporate pricing?
Yes! Corporate plans start at $99/year and are designed for businesses that want to protect company laptops, equipment, and assets. Corporate accounts include a management dashboard, bulk upload, and an AI-powered Asset Image Analyzer that automatically reads and records serial numbers and asset tags from photos — no manual data entry needed. Learn more about corporate plans →
Notifications & How the System Works
What happens the moment someone scans my code?
The moment a finder scans your code, U2ME fires off a notification cascade immediately:
- 📧 Email — sent to you and all registered contacts instantly
- 📱 SMS — sent to you and all contacts (if SMS is enabled for your country)
- 📞 Voice call — calls begin to your contacts during business hours (9 AM – 9 PM Eastern)
Will my contacts get spammed if the code is scanned multiple times?
No. U2ME has a built-in 4-hour cooldown. After a code is scanned and notifications are sent, any additional scans within the next 4 hours are suppressed — no duplicate blasts. The finder still sees a confirmation that the owner has been notified. After 4 hours, the system resets and will notify again if scanned.
Can I change my contact information after ordering?
Yes! Your contact information is stored securely in our system — it is never printed on the tag itself. This means you can update your phone number, email, or emergency contacts at any time without replacing your physical code. Contact us at support@getu2me.com to request an update.
Testing Your Code
Can I test my U2ME™ Code before I actually lose something?
Absolutely — and we strongly encourage it! When your order ships (or your printable PDF is delivered), you'll receive a fulfillment email with a "Test My Code Now" button.
Look for the email with subject: 📦 "Your U2ME™ Order Has Shipped!" from support@getu2me.com
Clicking the button triggers a real test notification sent only to you:
- 📧 A test email notification
- 📱 A test SMS (if you opted in during setup)
- 📞 A voice call so you can hear exactly what it sounds like
What's the difference between the test button and scanning the actual QR code?
This is very important to understand:
- Test button (in your email): Notifies only you. Emergency contacts are never alerted. Safe to use anytime.
- Scanning the actual physical QR code: Triggers the full notification cascade — you AND all your emergency contacts are notified immediately.
⚠️ Always use the test button in your email for testing. Scanning your physical code is the real thing — it will notify your contacts.
I can't find my test email. What do I do?
Check your spam or junk folder first — look for the subject line "📦 Your U2ME™ Order Has Shipped!" from support@getu2me.com. If you still can't find it, email us at support@getu2me.com with your order number and we'll resend it right away.
I accidentally scanned my real code and my contacts were notified. What now?
That's okay — your system worked exactly as designed! Just let your contacts know it was an accidental scan. For future testing, always use the "Test My Code Now" button in your original shipping email instead. And thanks to the 4-hour cooldown, a second accidental scan within a few hours won't trigger another round of notifications.
International Support
Does U2ME™ work outside the United States?
Yes! U2ME™ is built for global use. Here's the breakdown by notification type:
Printable codes are available worldwide with instant PDF delivery. Laminated codes ship to the US and US Territories only.
- 📧 Email: Works worldwide — no restrictions
- 📱 SMS: Supported in 9 countries (see below)
- 📞 Voice calls: Supported worldwide during 9 AM – 9 PM Eastern
Printable codes are available worldwide with instant PDF delivery. Laminated codes ship to the US and US Territories only.
What language will the found page appear in?
The found page defaults to English but has a 🌐 globe icon in the upper right that lets the finder instantly switch languages. Currently supported:
- 🇺🇸 English | 🇪🇸 Spanish | 🇫🇷 French | 🇩🇪 German
- 🇮🇹 Italian | 🇧🇷 Portuguese
I travel internationally — is U2ME™ worth it for my luggage?
U2ME™ was practically made for travelers. Attach codes to your luggage, laptop, camera, passport holder, and anything else you travel with. If a local finds your bag in Paris, Rome, or São Paulo, they can scan your code and reach you — even if they don't speak English. The found page translates instantly. Email notifications reach anywhere in the world. Voice calls reach internationally. It's peace of mind you can pack.
Can my emergency contact be in a different country than me?
Yes! Each contact can have a phone number from any of our supported countries. For example, you could be in France and have a US-based family member as your emergency contact — the system routes everything automatically. Each phone field in the order form has its own country selector.
Orders & Shipping
How quickly will I receive my U2ME™ Codes?
Printable: Instantly! You'll receive an email with your PDF download link immediately after purchase. You can print and use your codes within minutes.
Laminated: Ships within 1-2 business days via USPS and typically arrives in 3-5 business days. Free shipping on all orders.
Laminated: Ships within 1-2 business days via USPS and typically arrives in 3-5 business days. Free shipping on all orders.
What's your refund policy?
We offer a 30-day money-back guarantee on all orders — no questions asked. If you're not satisfied for any reason, email us at support@getu2me.com within 30 days of purchase. Refunds are processed in 2-3 business days and typically reach your bank in 3-5 additional days. QR codes are deactivated after a refund is issued. Learn more →
Using Your U2ME™ Codes
What items should I put U2ME™ Codes on?
Anything valuable that could get separated from you. Most popular items:
- 📱 Smartphones & tablets — use the U2ME Mini, slip it inside your case
- 💻 Laptops & computers — U2ME Card on the back or bottom
- 🧳 Luggage & travel bags — inside and outside
- 🔑 Keys & keychains — U2ME Mini works great
- 📷 Cameras & equipment
- 🎒 Backpacks & purses
- 🎸 Musical instruments & cases
- 🛴 Bikes, scooters, e-bikes
Where's the best place to put a U2ME™ Code on my phone?
We recommend placing the U2ME Mini inside your phone case (between the case and the back of the phone) or directly on the back of the case itself. Make sure the QR code stays visible and scannable — the finder needs to be able to point their camera at it easily. For phones without cases, the back lower corner is a natural spot.
What if my QR code gets damaged?
QR codes are quite resilient and can scan even with minor scratches or scuffs. If a printable code gets damaged, simply print a new one from your downloaded PDF — that's one of the big advantages of printables. If a laminated code becomes too worn, contact us at support@getu2me.com to discuss a replacement. This is also one reason we laminate and corner-round our codes — durability matters.
Still Have Questions?
Our support team responds within 24 hours — by email, and by phone or text when needed.
Contact Support →